Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?
You can reach our customer support team by visiting our Contact Information page, calling us at +447537168066, or sending an email to info@nftrep.com.
Where do you ship to?
We ship exclusively to the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
Shipping is FREE for all orders within the United Kingdom with no minimum purchase required.
How long will it take to get my order?
Order Cutoff Time: 5:00 PM (London Time).
Order Handling Time: 1 to 2 business days (Monday to Friday).
Transit Time: 4 to 7 business days (Monday to Friday).
Estimated Delivery Time: 5 to 9 business days.

For more details, please read our Shipping Policy.
Is my payment data safe with you?
Your security is our highest priority. All transactions are encrypted using advanced SSL technology to ensure your privacy and security. We comply with all regulatory requirements to keep your data safe.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Maestro. We also support Apple Pay, Google Pay, and Shop Pay. You can read our full Payment Policy here.
Where can I learn more about your policies?
You can read our Terms of Service, Privacy Policy, and Payment Policy by clicking the links in our website footer.
The estimated delivery time has expired. Where is my order?
In most cases, orders arrive within the expected timeframe. If your order is delayed, please check your status via the Track My Order page. If you have not received your package 3 days after the expected delivery time, please Contact Us immediately.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within 30 days after the purchased item has been delivered to you. For full instructions, please see our Return and Refund Policy.

Contact Information

Store Name: Nftrep
Operated by: SOLROSY LTD (Company ID: 17040452)
Customer Service Hours: Monday to Friday, 09:00 – 18:00 (London Time)